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FAQs

Do I need to create an account to be able to shop?

Yes, you need to apply for a Client Account with us to make a purchase. Please fill this form and email it to accounts@dateline.co.nz.

 

How can I contact Dateline Customer Support?

Please call our toll free number at 1800 169 600, send us an email at info@dateline.co.nz or fill up the Contact Us form, we would be more than happy to talk to you.

Dateline business hours are from 

  • Monday - Thursday, 08:30 AM - 05:00 PM
  • Friday 08:30 AM - 04:30 PM

 

Do you have a physical address for the Click and Collect service?

Yes, our store is located at 66 Apollo Drive Albany, North Harbour Auckland, 0632 New Zealand.

 

Forgotten your login password?

You need to reset your password follow these steps.

  • Go to the login page
  • Click the “Forgotten password”
  • Fill in your email address > Continue
  • Check your inbox for a password reset email.

 

DELIVERY

How much does delivery cost?

For CREDIT CARD orders, we offer FREE delivery for ALL orders.

For PAY ON ACCOUNT orders, we offer:

  • FREE delivery for orders OVER $250.
  • North Island delivery – a flat shipping fee at $11.
  • South Island delivery – shipping fee ranges from $6 – $20 maximum (dependant on order size).

 

Where do you supply?

We currently supply within New Zealand only.

 

How long will it take for my order to be delivered?

Usually within 2-3 days. Allow 4 -5 business days for a parcel that is bound for a rural/non-urban address to arrive.

Online orders are processed as soon as possible during weekdays (not over the weekend or public holidays)

  • Monday - Thursday, 08:30 AM - 05:00 PM
  • Friday 08:30 AM - 04:30 PM

 

Do you require a signature for delivery?

Yes, a signature is required for all deliveries. If nobody is available to sign for the package, the courier will leave a calling card so that you can arrange to collect it.

 

PAYMENT

Do you offer a part payment?

No, we currently don’t offer any part payment service.

 

How secure is my credit card information?

We work diligently to protect the security of your personal information. Your credit card details are not held by the Dateline website and cannot be accessed by our staff.

Your credit card details do not get processed or transmitted through or via the Dateline website; all transactions are processed through a secure payment service provider.

 

Can I change any part of my order once the order is complete?

Unfortunately, once the order is completed you can't change it. If you have any queries on your order, please contact our Customer Service team at info@dateline.co.nz or call 1800 169 600.