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0800 169 600 Product Compare

Dateline

phone
0800 169 600

FAQs

Do I need to create an account to be able to shop?

Yes, you need to apply for a Client Account with us to make a purchase. Please fill this form and email it to accounts@dateline.co.nz.

Once registered you will be able to access trade prices on the website to shop online, salon education support, as well as our special monthly promotions.

 

How can I contact Dateline Customer Support?

Please call our toll free number at 0800 169 600, send us an email at info@dateline.co.nz or fill up the Contact Us form, we would be more than happy to talk to you.

Dateline business hours are from 

  • Monday - Thursday, 08:30 AM - 05:00 PM
  • Friday 08:30 AM - 04:30 PM

 

Do you have a physical address for the Click and Collect service?

Yes, our store is located at 66 Apollo Drive Albany, North Harbour Auckland, 0632 New Zealand.

 

Forgotten your login password?

You need to reset your password follow these steps.

  • Go to the login page
  • Click the “Forgotten password”
  • Fill in your email address > Continue
  • Check your inbox for a password reset email.

 

DELIVERY

Where do you supply?

We currently supply within New Zealand only.

 

How long will it take for my order to be delivered?

Usually within 2-3 days. Allow 4 -5 business days for a parcel that is bound for a rural/non-urban address to arrive.

Online orders are processed as soon as possible during weekdays (not over the weekend or public holidays)

  • Monday - Thursday, 08:30 AM - 05:00 PM
  • Friday 08:30 AM - 04:30 PM

 

Do you require a signature for delivery?

Yes, a signature is required for all deliveries. If nobody is available to sign for the package, the courier will leave a calling card so that you can arrange to collect it.

 

PAYMENT

Do you offer a part payment?

No, we currently don’t offer any part payment service.

 

Can I change any part of my order once the order is complete?

Unfortunately, once the order is completed you can't change it. If you have any queries on your order, please contact our Customer Service team at info@dateline.co.nz or call 0800 169 600.